FAQ’s

❓ Frequently Asked Questions (FAQ) – Bikyse

Welcome to the Bikyse FAQ page. Here you’ll find quick answers to the most common questions about our bikes, cycling apparel, protective gear, shipping, and returns.

🛒 Orders & Payments

Q: How can I place an order?
A: Simply browse our store, add your items to the cart, and proceed to checkout. Payments are processed securely through trusted providers.

Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options displayed at checkout.

🚚 Shipping & Delivery

Q: Do you offer free shipping?
A: Yes, we offer free standard shipping across the UK on all orders.

Q: How long does delivery take?
A: Orders are typically delivered within 3–8 business days. You’ll receive tracking details once your order has been dispatched.

Q: Do you ship internationally?
A: Currently, we ship within the UK only. International shipping will be available soon.

🔄 Returns & Refunds

Q: What is your return policy?
A: We offer a 30-day return policy on most items. Products must be unused, in original condition, and returned with packaging.

Q: How do I return a product?
A: Contact us at contact.bikyse@gmail.com
with your order number, and we’ll provide return instructions.

Q: When will I receive my refund?
A: Refunds are processed within 5–10 business days after we receive and inspect the returned item.

🛡 Products & Warranty

Q: Do your bikes come with a warranty?
A: Yes, all bikes are covered by the manufacturer’s warranty. For details, check the product page or contact us.

Q: Can I return helmets or protective gear?
A: For safety reasons, protective gear (like helmets) cannot be returned if opened or used.

Q: Do you sell authentic products?
A: Yes, all our bikes, apparel, and protective gear are 100% genuine and sourced from trusted suppliers.

📩 Customer Support

Q: How do I contact Bikyse?
A: You can reach us via:

📧 Email: contact.bikyse@gmail.com

📞 Phone: +44 161 220 31720

🏢 Address: 41 Newton St, Manchester M1 1FT, United Kingdom

Q: What are your customer support hours?
A: Our team is available Monday–Friday (9 AM–6 PM) and Saturday (10 AM–4 PM). We are closed on Sundays and UK public holidays.